Chad's Groove Review
June 17, 2020

Chad's Groove Review

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Groove

We use Groove as the service for our template emails, calendar appointments, and email tracking through our CRM. It has the ability to be used by all departments within the organization. The communication efficacy and quality control tracking is the program/problem it addresses the most. Communication is marketing and reviewed prior which allows for the staff to be tracked on all communication to customers.
  • Client support services.
  • Ease of access to new users.
  • Streamlined email template communication.
  • It crashes for users periodically.
  • Template emails do not load from time to time.
  • It has no video accessibility from user to user.
  • Increased quality information in a quick delivery to keep our customers retained.
  • Negative is that if Groove is down, our information channel of communication to customers goes down.
  • Speedy delivering of information to our customers.
Groove lacks the video capability of these products and the logic within a CRM. It is a supplementary tool but not a one fix solution for a business.
Speed of delivery of information.

Do you think Groove, a Clari company delivers good value for the price?


Are you happy with Groove, a Clari company's feature set?


Did Groove, a Clari company live up to sales and marketing promises?


Did implementation of Groove, a Clari company go as expected?


Would you buy Groove, a Clari company again?


Well Suited:
The situation is merging template emails from Google Suite products over to Groove. The templates and widgets for Groove met the needs of the client and the customers it was used for by allowing autonomy of communication. When launching a new business product, the ease of access and saved verbiage was why it met this need well.

Less Suited:

With remote work being the future, I do not see a video service with the tool. A partnership with Zoom could add to the quality of using the tool.