Improve Effciency, Improve Customer Experience, Reduce Churn!
June 01, 2022
Improve Effciency, Improve Customer Experience, Reduce Churn!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Groove
Tenable leverages Groove to help its sellers improve efficiency in communicating with our clients which results in a reduction in customer churn, an increase in sales, and an improved customer experience.
- The scheduling tool is quick and easy to use compared to my previously manual process which has given me more time to use towards more important tasks.
- The email communication tool allows me to keep in touch with my entire client base ensuring no customer is left in the dark and allowing me to reduce customer churn.
- Email metrics allow me to better understand customer engagement and what topics our customer base is most interested in helping me tailor communication to clients that provides value and keeps them engaged.
- This may be a learning curve for me, but managing contacts in Groove has been difficult. I find that I have to create spreadsheets to upload into Groove which is inefficient.
- Scheduling
- Interaction Metrics
- Campaigns
- Increased productivity
- Greater Customer Satisfaction
- Customer Retention
Do you think Groove, a Clari company delivers good value for the price?
Not sure
Are you happy with Groove, a Clari company's feature set?
Yes
Did Groove, a Clari company live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Groove, a Clari company go as expected?
I wasn't involved with the implementation phase
Would you buy Groove, a Clari company again?
Yes