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Guru - Indispensable for knowledge management
Updated December 05, 2023

Guru - Indispensable for knowledge management

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Guru

We have lots of different processes that we utilize day-to-day for problem-solving and operations maintenance. For all methods, we utilize Guru, meaning every single ops process is detailed, explained, and stored on Guru. I've used Guru every day since I entered the company, and it's one of the most fundamental external tools for guaranteeing smooth process streamlining in my area, avoiding unnecessary and ineffective comms between experient and non-experient members, and allowing for more effortless internal mobility.
  • Knowledge management and storage
  • Access restriction and permissions
  • Reviewing and updating processes
  • Lack of AI on search engine
  • Not quite smooth changing between cards
  • Editing page bugs sometimes
  • Knowledge management
  • Review process
  • Search function
  • Process streamlining
  • Facilitated internal mobility
  • Bettered system organization

Do you think Guru delivers good value for the price?

Not sure

Are you happy with Guru's feature set?

Yes

Did Guru live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Guru go as expected?

I wasn't involved with the implementation phase

Would you buy Guru again?

Yes

Guru is extremely necessary for process-driven companies, allowing for the morphing of large, confusing, and mostly not exactly well-explained process diagrams and sheets, into detailed cards that allow for easy comprehension. Maybe Guru is not exactly well suited for companies on the very start that have a case-to-case approach to their problems.

Using Guru

Virtually the entire company utilizes Guru in one way or another, this ranges every single on of our teams, from the interns to the directors, Guru is very horizontal when needed and can be used to cross information training for all teams.
  • Organizing processes
  • Guaranteeing processes are up to date
  • Managing company knowledge
Guru is essential to the company's day-to-day and long-term ideals, it guarantees that knowledge is not lost when a collaborator is rotated or leaves the company, and allows for easier and simpler training on a larger scale, where it eliminates some of the need for repetitive top-down communication ad it allows the company knowledge do be verified by anyone with access.