Our Users Love It
December 01, 2022
Our Users Love It
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HID DigitalPersona
I was looking for an MFA provider for the bank and reviewed several vendors before coming across HID. The bank uses HID to enforce MFA for our users using the Fingerprint, PIN, and One-time password options. We also make use of the Kiosk functionality for a few shared workstations. We also use the built-in password manager in some cases.
- Speeding up the login process with fingerprint in PIN rather than having to remember a long password. Our IT department has seen a huge decrease in the amount of account lockout and forgot password calls.
- It is highly customizable to meet the needs of remote or on-premises workers. It is all configurable through group policy, so it is very easy to set specific requirements on certain groups.
- Setup was quick and the administration guides are very easy to follow if you need to go back in and adjust things.
- The initial licensing took some time to receive. I believe we had to wait about 3 weeks. Once that was in place the deployment went smoothly.
Do you think HID DigitalPersona delivers good value for the price?
Yes
Are you happy with HID DigitalPersona's feature set?
Yes
Did HID DigitalPersona live up to sales and marketing promises?
Yes
Did implementation of HID DigitalPersona go as expected?
Yes
Would you buy HID DigitalPersona again?
Yes
We use HID primarily to enforce MFA for Windows logon. We have had great success with this and received a very positive response from our employees. We use biometrics as a part of the Windows logon process. The password manager has also been very beneficial is the few places we have used it so far.
The AD integration has worked very well for us as everything can be configured and customized through group policy. This integrated well with our current procedures and made the deployment very straightforward.
Windows logon
We do not utilize Azure AD.
- User response has been very positive as they no longer have to remember a long complex password.
- Support calls for Windows authentication have greatly decreased, increasing productivity for the support staff and for the end users.
- Having MFA enforced for all users greatly increases the security of the organization.
We evaluated Cisco DUO but ultimately chose HID because of their support for biometrics. With DUO every user would have to have the authentication app on their personal phone and pull it out each time they had to log in. We definitely did not want this for our frontline staff as it would slow the process way down.