Hootsuite Enterprise Review: Spectrum Health
Updated September 30, 2015
Hootsuite Enterprise Review: Spectrum Health
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Hootsuite Enterprise
At Spectrum Health, we are currently using Hootsuite Enterprise within the System Communications and Marketing department. It is primarily used by the Social Media team; however, the Social Media team is in charge of managing others within the department who are using the tool. This addresses security, consistency, and ease of use.
- Customer Service: Hootsuite Enterprise customer support goes above and beyond. When we are interested in updates, have questions, or want to customize the tool, the team at Hootsuite is always fast and accommodating.
- Updates: Hootsuite Enterprise is consistently listening to its customers and clients and updating the tool. These updates are timely and trustworthy.
- Ease of Use: The Hootsuite Enterprise tool is 100% user friendly. It works with your business to do what works best for your needs.
- The Hootsuite mobile app would be much easier to use if the interface included a stream for favorites, new followers, and retweets.
- In order to allow for better cross-department planning, a draft feature that is open as public (public to team members) would be a great addition.
30 - They represent members of the System Communications and Marketing team and more exclusively serve as Social Media "Ambassadors" for different health service lines within the department.
- Better security (HIPAA compliance)
- Faster social care response time
- Increased social media visibility across the system as a whole
- Sprinklr,Sprout Social,Radian6
Hootsuite Enterprise blows the competition out of the water. We have been so impressed across the board. Hootsuite Enterprise is able to provide us with better access, better management, better analytics, assignments, and much more creative campaigning and idea creation than any other tool we have both used or received a demo over.