Hot Schedules...Worth It
December 20, 2017
Hot Schedules...Worth It
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
We currently utilize HotSchedules for all of our scheduling needs at a location level. This allows the management team and the associates to interact with the schedule outside of the location. As an administrator I am able to see requests off and schedule updates without needing to be at the location.
- The app is very user friendly.
- Once you create your schedule templates, scheduling becomes increasingly easier.
- The chat feature is very valuable.
- We have 30+ locations. We sometimes “borrow” associates from location to location to cover shifts. As of now the borrowed associates do not always show up on the schedule. This has caused associates to miss shifts.
- We do not utilize it yet, but not being able to clock in unless you are on the schedule seems like an issue waiting to happen.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
Again the app sold itself for us.