A game changer!
May 05, 2021

A game changer!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

The CRM is being used throughout the whole organization from sales to client outreach. My department utilizes the HubSpot CRM to contact potential clients and as source of leads that we classify into different categories depending on their lead status. We find it very useful as it keeps a master list of all the people we should be reaching out to and let us see any correspondence, notes or tasks assigned to every contact.

Pros

  • HubSpot Training
  • User Friendly
  • Customer Support

Cons

  • Immediate search by properties
  • Revenue growth
  • Shorter deal cycles
  • Faster outreach
It is wonderful, makes things very easy and fast. We are really enjoying it.
We are able to communicate very easily and see what each team has been working on. We also take advantage of the reporting features so we can share with the rest of the team.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Asana, Slack, Google Workspace (formerly G Suite)
The CRM is well suited for client management and client outreach, makes it very easy for the team to keep track of communications and tasks. However, it is not a time/task management tool.

HubSpot CRM Feature Ratings

9.8
Customer data management / contact management
10
Workflow management
8
Territory management
Not Rated
Opportunity management
10
Integration with email client (e.g., Outlook or Gmail)
10
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
10
10.0
Case management
10
Call center management
10
Help desk management
10
10.0
Lead management
10
Email marketing
10
9.5
Task management
10
Billing and invoicing management
Not Rated
Reporting
9
7.5
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
8
9.3
Custom fields
9
Custom objects
9
Scripting environment
10
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
10
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

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