Good value for price
August 09, 2021

Good value for price

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

It is used by the whole organization, in various countries. It helps us communicate with our customers and inside our company. It's basically the easiest way to use both e-mails and phone calls as tools to communicate. It's also very valuable in creating tasks for our technical department. We also use notes to share information with each other.

Pros

  • connecting both e-mails and phone calls on a profile
  • letting users leave notes next to the phone logs
  • giving the possibility to creating tasks for other users

Cons

  • sometimes there are problems with synchronization between HubSpot and Gmail
  • huge revenue growth
  • growth of happiness among employees
  • shorter deal cycles
I've actually never used any other software and truly, I don't even have the desire or necessity to try any other soft.
It made all of our communication way faster and less chaotic. In Hubspot CRM everything is in its right place, you don't have to look too long to find some useful information either for the marketing or sales team. It helps us concentrate on our business and our customers because we don't have to worry about our tasks or communication.
I haven't used any other products.

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

Yes

Did implementation of HubSpot CRM go as expected?

Yes

Would you buy HubSpot CRM again?

Yes

HubSpot CRM is very well suited in a dynamic company, with lots of employees. It helps communicate in the fastest way possible and makes work a lot easier, by organizing everything. In a situation, when you have to talk to a customer a lot (when there's a complicated problem to solve) it's truly the most efficient and comfortable way to do it, because you have all of the information in a one place.

HubSpot CRM Feature Ratings

8.9
Customer data management / contact management
9
Workflow management
10
Territory management
8
Opportunity management
9
Integration with email client (e.g., Outlook or Gmail)
7
Contract management
9
Quote & order management
8
Interaction tracking
10
Channel / partner relationship management
10
9.3
Case management
10
Call center management
8
Help desk management
10
8.0
Lead management
7
Email marketing
9
8.7
Task management
10
Billing and invoicing management
8
Reporting
8
8.3
Forecasting
8
Pipeline visualization
8
Customizable reports
9
6.5
Custom fields
6
Custom objects
7
Scripting environment
7
API for custom integration
6
8.5
Role-based user permissions
8
Single sign-on capability
9
8.5
Social data
9
Social engagement
8
8.0
Marketing automation
8
Compensation management
8
6.0
Mobile access
6

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