Item: HubSpot CRM
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Our Sales Team uses it to keep our contacts lists organized and to recording historic outreach with prospective buyers. We create email templates and sequences that we use for our outreach. We also use the inbox to answer all questions and field comments from our users. We use it to create lists to send out daily emails.

Pros and Cons

Streamlines our inbound messages.
Organizes contacts.
Displays sales pipeline.

Adding more that one company association to a contact.
Periodic glitches that force us offline.

Return on Investment

Clearer view of sales pipeline.
More emails sent.
Great diversity of inbound messages organized.

Usability

I used Copper CRM previously, and it was already but HubSpot has more functionality.

Team Alignment Benefits

We both use lists to reach out to audiences. Marketing feeds into more events watched, which gives us more contacts to reach out to.

Alternatives Considered

Copper (formerly ProsperWorks)

I didn't personally choose HubSpot, but the switch was beneficial because there is more functionality and our work is now more streamlined.

Key Insights

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Likelihood to Recommend

Hubspot is great for our Sales Team to keep us organized and up to date without outreach strategies. We find we do not utilize it with our AE's as we have the option to just use Gmail instead of messaging through Hubspot. The CRM works best for mass outreach and sequences and It's less effective for phone calls and one-off emails.

HubSpot rocks!

Overall Satisfaction with HubSpot CRM