HubSpot rocks!
August 09, 2021

HubSpot rocks!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

Our Sales Team uses it to keep our contacts lists organized and to recording historic outreach with prospective buyers. We create email templates and sequences that we use for our outreach. We also use the inbox to answer all questions and field comments from our users. We use it to create lists to send out daily emails.
  • Streamlines our inbound messages.
  • Organizes contacts.
  • Displays sales pipeline.
  • Adding more that one company association to a contact.
  • Periodic glitches that force us offline.
  • Clearer view of sales pipeline.
  • More emails sent.
  • Great diversity of inbound messages organized.
I used Copper CRM previously, and it was already but HubSpot has more functionality.
We both use lists to reach out to audiences. Marketing feeds into more events watched, which gives us more contacts to reach out to.
  • Copper (formerly ProsperWorks)
I didn't personally choose HubSpot, but the switch was beneficial because there is more functionality and our work is now more streamlined.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?


Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?


Hubspot is great for our Sales Team to keep us organized and up to date without outreach strategies. We find we do not utilize it with our AE's as we have the option to just use Gmail instead of messaging through Hubspot. The CRM works best for mass outreach and sequences and It's less effective for phone calls and one-off emails.

HubSpot CRM Feature Ratings

Customer data management / contact management
Workflow management
Integration with email client (e.g., Outlook or Gmail)
Interaction tracking
Case management
Help desk management
Lead management
Email marketing
Custom fields
Single sign-on capability
Mobile access