HubSpot CRM - Tons of Features, But it May be Overkill for Some Businesses
December 18, 2021

HubSpot CRM - Tons of Features, But it May be Overkill for Some Businesses

Padraic Ryan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

We don't use HubSpot to its full potential, we are only using the user database side of things. It is where we keep track of details for our members including mailing address, notes from calls, personal details, etc. We are slowly trying to migrate all of our data into a central hub for searching for users, as the data is in multiple places right now.

Pros

  • Allows you to create unlimited custom fields
  • Tons of features - possibly too many!
  • Integrates well with other apps like Zapier to sync data

Cons

  • I'm not a fan of the UX - it isn't always easy to find what you are looking for
  • Not quite as customizable as I would like as far as what data is displayed by default
  • Too many features - I'd love to limit it to just what we need
  • This really doesn't provide an ROI for us as we don't use it for marketing
There are WAY more features in this software than some of the others we have tested out. I'm not sure if that is a good thing yet, as sometimes it can be overwhelming.
We don't use it for marketing at all.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

I imagine this platform would be extremely beneficial for a large organization that wants to keep track of leads, marketing, etc. It may be overkill for just a simple user database.

HubSpot CRM Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
Not Rated
Task management
Not Rated
Billing and invoicing management
Not Rated
Reporting
Not Rated
Not Rated
Forecasting
Not Rated
Pipeline visualization
Not Rated
Customizable reports
Not Rated
10.0
Custom fields
10
Custom objects
10
API for custom integration
Not Rated
10.0
Role-based user permissions
10
Single sign-on capability
Not Rated
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
Not Rated
Mobile access
Not Rated

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM