Ease of Use
October 28, 2022

Ease of Use

Dominic Wall | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

HubSpot has been awesome it's made me and my team way more productive and we use it every day to call prospects in the warehousing industry. It really makes calling prospects way faster and more efficient which is awesome and is the reason we use it so we can track everything

Pros

  • Dialing quick
  • Efficient CRM organization
  • Sequences

Cons

  • Auto completing tasks
  • Bugs
  • Customization of calendar URL/zoom
  • Revenue Growth
  • Saved Time
  • Increased productivity
The UI on the software is very easy to use and awesome which is another great benefit of it. Anyone can pick it up and start using it as a CRM since there are many out there that are complicated to use
The've done it pretty well, sometimes there is bugs that make it not as aligned but overall it's been pretty good and it feels that our sales and marketing are on the same page most of the time
I've used a couple other CRMs and the biggest thing with hubspot is just how easy to use compared to other CRMs. Also the customizability with it is another value prop to it

Do you think HubSpot CRM delivers good value for the price?

Yes

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

It's awesome for a team of salespeople that are calling prospects and may be less desirable when you want to customize the link on the zoom calendar when they book a time on your calendar because it seems that you can't customize that

HubSpot CRM Feature Ratings

8.7
Customer data management / contact management
8
Workflow management
9
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Quote & order management
8
Interaction tracking
10
8.7
Case management
8
Call center management
9
Help desk management
9
9.0
Lead management
9
Email marketing
9
8.3
Task management
9
Billing and invoicing management
7
Reporting
9
8.0
Forecasting
8
Pipeline visualization
7
Customizable reports
9
8.7
Custom fields
9
Custom objects
8
API for custom integration
9
8.5
Role-based user permissions
7
Single sign-on capability
10
8.5
Social data
8
Social engagement
9
9.5
Marketing automation
10
Compensation management
9
10.0
Mobile access
10

Comments

More Reviews of HubSpot CRM

  1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM