HubSpot is the Real Deal for Sales Pros and Business Owners
November 01, 2023
HubSpot is the Real Deal for Sales Pros and Business Owners
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HubSpot CRM
HubSpot CRM keeps our high volume of prospective candidates organized and flowing through our multistep sales cycle. We are very selective in sourcing the ideal candidates to work with; HubSpot's ability to create and track qualification measurements are extremely helpful. On a daily basis, I'm using HubSpot to stay top of mind with the candidates we want in our program and using the automated features to plan out my work ahead of time. I've used many other CRMs over my 20 years in business and feel that HubSpot has the power I'm demanding, but in a much easier interface where I'm only pulling in the extra bells/whistles that I really want and need. Good job on this stellar product!
- Reporting dashboard is great, easy to assemble
- Call logs, Notes and areas for others to add feedback
- Support is accessible and friendly, quick response time
- Email marketing ideas, support and best practices are baked right into the product
- Sequencing and Automation works great, has not broken once yet
- Templates, Snippets are super useful and save a lot of time
- Activity tracking is great, I can see my user's interest areas
- Reporting is easy to use, however, sometimes difficult to find where any inaccuracies are taking place (I can't get my reports to reflect all scenarios needed at times and may wind up questioning the numbers)
- Sequencing - I'd like to be able to copy others on my scheduled, sequenced emails outbound, plus also forward a prior email as part of that sequence
- I'd like more help on utilizing the full power available. Most Knowledge Base articles are written for "How To", but instead should be ... "WHY"... focus on Benefits, not features.
- Not thrilled with the "Deals" function, hard to setup, unclear on the WHY besides "better" reporting
- Pair down or package more clearly. I don't want to feel I'm losing out on features found in other "packages" ... confusing to have Sales Pro/Marketing Pro, etc..etc...
- HubSpot increased our startup ability to successfully launch our business
- We've handled over 5,000 customer inquires since inception, approx 10 mos ago
- I've personally made over 100 sales thanks to my CRM helping me and not hindering me
I was not in the RFP nor decision process, sorry cannot comment much here. I've used early CRMs like Act, GoldMine, MS Access, but mostly proprietary CRMs since then. I used Salesforce in the early 2000's and found it complicated back then, so I can only imagine the evolution since. HubSpot feels like a very accessible product for the everyday business owner.
Do you think HubSpot CRM delivers good value for the price?
Yes
Are you happy with HubSpot CRM's feature set?
Yes
Did HubSpot CRM live up to sales and marketing promises?
Yes
Did implementation of HubSpot CRM go as expected?
Yes
Would you buy HubSpot CRM again?
Yes