1. Home
  2. Customer Relationship Management (CRM) Software
  3. HubSpot CRM Reviews
  4. User Review of HubSpot CRM
HS review
November 20, 2023

HS review

Zachary Saionz | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with HubSpot CRM

I use it to track all my outreach for prospects I'm reaching out to. I use it for outreach purposes.
  • Easy to establish daily tasks.
  • Easy to create sequences.
  • Easy to put together a quote.
  • Does not connect to LinkedIn well.
  • Takes a while to make a bunch of calls back to back.
  • Don't like how it organizes tasks attached to an opportunity.
  • It has not influenced meeting goals.
  • It helps to have orum synced up with HS.
Not the best, not the worst.
  • Outreach
I've used outreach in the past which I really liked but it's been a while so I can't remember details. I like Outreach better.

Do you think HubSpot CRM delivers good value for the price?

Not sure

Are you happy with HubSpot CRM's feature set?

Yes

Did HubSpot CRM live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot CRM go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot CRM again?

Yes

Outreach, HubSpot CRM, Apollo.io
If you're looking for a basic CRM to help keep track of things, HS will work fine. If you need to make a lot of cold calls, it's not the best.

HubSpot CRM Feature Ratings

Not Rated
Customer data management / contact management
Not Rated
Workflow management
Not Rated
Opportunity management
Not Rated
Integration with email client (e.g., Outlook or Gmail)
Not Rated
Quote & order management
Not Rated
Interaction tracking
Not Rated
Not Rated
Case management
Not Rated
Call center management
Not Rated
Help desk management
Not Rated
Not Rated
Lead management
Not Rated
Email marketing
Not Rated
6.7
Task management
5
Billing and invoicing management
8
Reporting
7
7.0
Forecasting
Not Rated
Pipeline visualization
7
Customizable reports
Not Rated
3.0
Custom fields
3
Custom objects
Not Rated
API for custom integration
Not Rated
7.0
Role-based user permissions
7
Single sign-on capability
7
Not Rated
Social data
Not Rated
Social engagement
Not Rated
Not Rated
Marketing automation
Not Rated
Compensation management
Not Rated
6.0
Mobile access
6