I recommend not doing business with them

I dislike what may be an easy end-user website. I do not believe it has been beta tested with end users. I believe developers think it is all very easy to use. From my experience, information is either hidden, not in a logical location, or not addressed at all.

Two scenarios where Human Interest is less appropriate immediately come to mind. They are governed by ERISA guidelines, though from my experience it appears their employees are not aware of the gravity of their mistakes. More specifically, they deducted money from my company's bank account because money was debited from my paycheck, yet, the money did not make it to my account. This took 9 months to "resolve" and I am not confident it was. I escalated this situation to DOL who suggested we shop for a new plan provider. Additionally, $490 was deducted from an hourly employee's pay and company bank account, for a loan payment. However, that employee doesn't even have $500 in their 401k and the employee whose pay should have been deducted was not. Supposedly they are still "researching it", but I feel that is simply poor.