Human Interest
June 19, 2023

Human Interest

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Human Interest

In my opinion, Human Interest is a mistake you could make to invest on your 401K. I believe they are happy to take your money, but completely have no accountability when they drop the ball on a cash out. All they tell me is it’s a process. Well during that “process” I have been told many different things by different customer service reps, and have the emails as proof. Yet they simply seem not to care. This is hands down the most frustrating company I have dealt with.In my opinion,they don’t have a problem messing with other people’s money and livelihood.
  • Easy to start
  • Standardized communication
  • More honest with customers
  • Take accountability for wrong actions
  • Show remorse for mistakes they have made
  • Offer intelligent solutions
I would never choose Human Interest again

Do you think Human Interest delivers good value for the price?

No

Are you happy with Human Interest's feature set?

No

Did Human Interest live up to sales and marketing promises?

No

Did implementation of Human Interest go as expected?

No

Would you buy Human Interest again?

No

I believe it is a horrible company that takes no accountability for mistakes they have made. I believe they have no problem taking your money, but a big problem giving it back to you. They have admitted no fault, when I have documented actions of where I was being strung along and being told different things by different people. Yet nobody takes any accountability nor do they make any effort to fix their mistakes.

Human Interest Feature Ratings

Not Rated
Administration and Recordkeeping
Not Rated
Payroll Integration
Not Rated
Compliance Maintenance
Not Rated
Plan Flexibility
Not Rated
Filings and Disclosures
Not Rated
Ease of Enrollment
Not Rated