IBM Robotic Process Automation

IBM Robotic Process Automation

Customer Verified
Score 8.8 out of 10
IBM Robotic Process Automation

Overview

What is IBM Robotic Process Automation?

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.
Read more

Recent Reviews

Read all reviews

How IBM Robotic Process Automation Differs From Its Competitors

Chatbot Functionality

I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
Continue reading

Amount of Time Saved

We did not make an exact measurement of hours saved with the automation itself, but we noticed that with the reduction of human errors, we were able to better occupy time with other activities and even extract the maximum that this tool offers. For us it was excellent value for money, it reduced …
Continue reading

Chatbot Functionality

Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
Continue reading

Amount of Time Saved

By allowing the bots do all the manual and repetitive tasks we've been able to reduce human errors and save a lot of our working hours and cut cost of operations.
Continue reading

Amount of Time Saved

It almost saved half of the work time around 3-4 hours overall on day to day basis. The system has decreased possible human errors while running important works and even take care of other activities without compromising the quality of their work which has increased the efficiency and quality of …
Continue reading

Chatbot Functionality

As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect …
Continue reading

Amount of Time Saved

The amount of time saved by implementing IBM Robotic Process Automation depends on the specific use case and implementation of the organization. The average time a healthcare provider uses to automate the process of verifying patients' insurance coverage has been reduced from 3 days to just a few …
Continue reading

Chatbot Functionality

We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL …
Continue reading

Amount of Time Saved

We have significantly decreased the level of bureaucracy and the manual entrance of data points by employees. Moreover, we have implemented the automatic presence checker of employees at work which has reduced the manual labor by 3 hours each day. In overall terms, we have saved for about 20 hours …
Continue reading

Chatbot Functionality

The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
Continue reading

Amount of Time Saved

The use of this platform has allowed employees to simplify their workload, with a significant decrease in repetitive tasks. This generates significant time savings for employees to invest in more strategic and creative tasks.
Continue reading

Chatbot Functionality

Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling …
Continue reading

Amount of Time Saved

It is mostly used for internal procedures and web automation, and we can see that it has greatly decreased the amount of human work required and given us the freedom to investigate new areas in which we might shine. By putting less effort into repeated manual operations, we were able to save a lot …
Continue reading

Chatbot Functionality

It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
Continue reading

Chatbot Functionality

This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and …
Continue reading

Amount of Time Saved

The way it does its job we treat it as an employee. So we have a timer set for the tasks it performs and I remember seeing it clocked more than 85 hours in that week. So I would say it saves for at-least 2 employees worth of time in our particular setting. I have read that it saves more than that …
Continue reading

Amount of Time Saved

By automating all manual and repetitive and time-consuming tasks as a results we've been able to cut down cost of operations and save time by 70%. Increase our productivity immensely.
Continue reading

Chatbot Functionality

It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any …
Continue reading

Amount of Time Saved

I love how it's enabled us to minimize risk and human mistakes while reducing human efforts too. I like how IBM is also assisting us with different use-cases automation to help us implement the solution for our clients. I trust this RPA which is very useful and efficient to save our management …
Continue reading

Chatbot Functionality

These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful …
Continue reading

Amount of Time Saved

Processes that are tedious and repetitive can be completed without mistake while requiring little human involvement. This program was designed to speed up time-consuming everyday chores for professionals. It is a strong and adaptable tool that can automate a variety of time-consuming and tiresome …
Continue reading

Chatbot Functionality

As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
Continue reading

Amount of Time Saved

It saves me over 15 hours a week. Considering the tasks I handle in data entry, it saves me a significant amount of time as compared to doing it manually, and at the same time it is highly efficient. And as the level of its adoption in our company gradually increases, we a bound to save even more …
Continue reading

Chatbot Functionality

It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
Continue reading

Amount of Time Saved

The bots automate repetitive and manual tasks speeding up the internal processes. Since there is minimal human interaction with workflows, less mistakes are made and almost zero time is spent going back and making corrections. With IBM RPA, we get to save close to seventy percent of time on a …
Continue reading

Amount of Time Saved

Through automation of all our business processes and repetitive tasks and creating digital robots from which they can learn, imitate and execute business processes easily has saved time and cost.
Continue reading

Chatbot Functionality

I have not used this functionality, but some of my colleague used it and they seems to love the fact that it only takes few steps to integrate it with any third party messaging platform.
Continue reading

Amount of Time Saved

Automating repetitive tasks which needs to run daily saved around 2-3 hours daily basis, this comes out to be more than 1 person month per year. Automating reports with analysis saves around 1-2 hours per report, which comes out to be 2 person month per year. Now, we are focusing more towards …
Continue reading

Chatbot Functionality

IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's …
Continue reading

Amount of Time Saved

By eliminating the need for human intervention in routine tasks, it alleviates our worries about wasteful mistakes. The application's ability to interact with different methods stems from the filters it employs so well. If you're looking to streamline tedious company procedures, IBM's Robotic …
Continue reading

Chatbot Functionality

We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without …
Continue reading

Amount of Time Saved

In terms of automation, it has saved about 16-18 weekly hours for the team in general, and not just that, the report are now more reliable and delivered in time. This has helped to streamline the process and free up resources for critical work. One with a non-programming background can also work …
Continue reading

Chatbot Functionality

In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate …
Continue reading

Amount of Time Saved

The amount of time saved as a result of implementing IBM Robotic Process Automation will vary depending on the specific use case. However, generally speaking, businesses that have implemented this technology have seen an average of 50% – 80% reduction in manual processing time. This translates to …
Continue reading

Chatbot Functionality

Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to …
Continue reading

Amount of Time Saved

On an average we are saving 4-6 hours as a result of implementing IBM RPA
For one of the regular fixing work, we have to perform across dozens of internal servers
It has been a reliable platform to increase effectiveness without the involvement of human, thereby moving human resources to more …
Continue reading

Chatbot Functionality

We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading …
Continue reading

Amount of Time Saved

Chatbots are what save the most time for technical support and self-service, around 6 hours are saved per day in automatic responses to customers and also for loading data from different providers, automated responses are always sent on different portals, if we save a lot of time in self-service.
Continue reading

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

Leaving a video review helps other professionals like you evaluate products. Be the first one in your network to record a review of IBM Robotic Process Automation, and make your voice heard!

Return to navigation

Pricing

View all pricing

IBM RPA On premises

Platform starter pack, starting at USD 840.00 per month

On Premise
per month

IBM RPA Software as a service (SaaS)

Platform starter pack, starting at USD 840.00 per month

Cloud
per month

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
Return to navigation

Product Demos

Why RPA (Robotic Process Automation)?
06:40
Demo Overview of IBM Robotic Process Automation (RPA)
04:10
Getting started with IBM RPA Studio
01:50
AI-embedded resilience inside RPA
04:23
Return to navigation

Product Details

What is IBM Robotic Process Automation?

The IBM® Robotic Process Automation offering helps automate more business and IT processes at scale with the ease and speed of traditional RPA. Software robots, or bots, can act on AI insights to complete tasks with no lag time and enable the user to achieve digital transformation.

Typical RPA benefits include the ability to 1) reduce human error, 2) accelerate time to value, 3) increase throughput, and 4) reduce costs. IBM Robotic Process Automation enables workforce augmentation by performing repetitive tasks, acting on data extracted from unstructured documents, and conversing with intelligent chatbots using text and voice response.

In addition, IBM Robotic Process Automation helps clients apply intelligence to classify and understand content, prioritize tasks, make predictive decisions and apply AI to operational data. Core automation features enable users to manage work along with monitoring and reporting capabilities.

Finally, organizations can accelerate time to value by creating, testing and deploying new automation schemes in hours, instead of days or months.

IBM Robotic Process Automation Features

  • Supported: Unattended Bots
  • Supported: Attended Bots
  • Supported: Intelligent Chatbots
  • Supported: Low-code Authoring Tools
  • Supported: Concurrent Bot Execution
  • Supported: Workload Management
  • Supported: Scheduling

IBM Robotic Process Automation Screenshots

Screenshot of IBM Robotic Process Automation Demo: IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Watson Engine in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: IVR Debug in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: HTTP Request in IBM RPA StudioScreenshot of IBM Robotic Process Automation Demo: Knowledge Base Training in IBM RPA Studio

IBM Robotic Process Automation Videos

Why RPA (Robotic Process Automation)?
Demo Overview of IBM Robotic Process Automation (RPA)
Getting started with IBM RPA Studio
AI-embedded resilience inside RPA

IBM Robotic Process Automation Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo
Supported LanguagesBrazilian Portuguese, English, French, German, Japanese, Korean, Simplified Chinese, Spanish

Frequently Asked Questions

IBM Robotic Process Automation with Automation Anywhere is a robotic process automation solution combining business process management tools from IBM with Automation Anywhere's bots and automation capabilities.

Automation Anywhere, Blue Prism Intelligent RPA, and UiPath Automation Platform are common alternatives for IBM Robotic Process Automation.

Reviewers rate Support Rating highest, with a score of 7.3.

The most common users of IBM Robotic Process Automation are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews

(1-25 of 85)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
I liked the functionality of the bot chat and is suitable for every department when dealing with many business issues. It was easy to implement an out of the box, it's an excellent RPA that requires minimal coding effor. And reporting tool and you can run more than one bot on the same machine
Rahma Kdaya | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Slack and Microsoft Teams is one of the seamless integrations with IBM RPA we've been able to achieve. This boost collaboration and communication especially for the remote teams.
Gregory Jones | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As a user, Chatbots can be integrated with a third-party messaging platform to allow seamless communication with customers. This allows for easy and convenient communication with customers. Customers are able to interact with the Chatbots easily. It also helps our organization expand and connect with customers on various channels. Our organization is able to communicate with customers where they are already active. This is enabled by Chatbots being able to integrate with different messaging platforms.
Score 9 out of 10
Vetted Review
Verified User
We have implemented the IBM Robotic Process Automation chatbots on our website to define the current maturity level of companies in terms of Industry 4.0 and Digital Transformation. The experience is inexplicable: the integration with third-party frameworks and tools such as React JS and GraphQL is excellent, and by analyzing the results of surveys of our respondents we came to the conclusion that it is one of the most important factors which have a huge impact on user experience.
Brent Hanchar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The chatsbots integration process is fast and easy to configure. Chatbots have allowed us to improve the customer's experience in the use of our communication channels, generating a very effective and pleasant interaction and exchanging optimal information.
January 19, 2023

Best Automation Service

Score 9 out of 10
Vetted Review
Verified User
Our operations have become more efficient as we've added more bots to the mix. Since no one is in charge of duties that require an immediate reaction and have a huge margin for error, errors have significantly decreased. In this approach, a portion of my team is left in charge of handling questions that demand solid judgement and are more difficult. The integration was quite easy, as their support team is just a message away.
Kamli Kumari | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It seamless Integrates with our existing tools and mostly top-notch messaging tools like Zoom and Slack. Improves our communication and collaboration as well as project management.
Tiffany Modesto | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
My experience is great because this tool integrates seamless with all the leading messaging tools like Zoom ane Slack where it boost collaboration and communication.
January 14, 2023

Automate made easy.

Azhar Irfan Gull | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
This statement is true in my experience. IBM RPA chatbots are designed to easily integrate with multiple messaging platforms such as Facebook Messenger, Slack, Microsoft Teams and more. This allows businesses to use the chatbots on the platform that is more convenient for their customers and employees. We have it integrated with teams and Slack.
Saurabh Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
It was really a good choice to integrate IBM RPA with other third party messaging platform like zapier. It helps in messaging automations more efficiently. In addition it is easy to set up, use, and distribute. It saves lot of time by managing the automated workflow more efficiently without any human error which I liked the most.
Score 9 out of 10
Vetted Review
Verified User
These chatbots have been specially designed to meet the needs of business people. The chatbots' AI is incredible. They can learn more and gather information to enhance the process for which it is intended. Additionally, it was simple to implement and understand, and the product support was helpful when we needed it.
Sandy Roberts | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
As I said earlier, our current license is just being used to automate tasks within our finance department, but in the near future we shall be using the software to automate tasks in other areas of our company. As for now I have no experience integrating it with third party messaging platforms.
Score 10 out of 10
Vetted Review
Verified User
It works well on our slack page, and we get to effectively stay in touch clients and prospects. It has also improved our internal communication and collaboration as it helps ensure we have laid all the ideas on the table.
Mohammed Nooruddin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I love the integration with Slack which is one of the best chatbots available in the market helps us to improve our communication and collaboration.
Rajeev Saxena | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
IBM Robotic Process Automation is excellent for automating repetitive operations, and it has been a thrilling adventure to create intelligent bots to execute the job in place of human employees. This revolutionary program makes it possible to do everything in record time. Automation of a company's internal processes and chatbots. If we carefully assess the processes that might have a greater automation ROI, we can see a return on investment (ROI) by implementing IBM RPA in under 6 months.
Sharon Tate | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Integrations with Zoom was very seamless and easy. This helps us in all our project management and easy meetings with out engineers.
Score 8 out of 10
Vetted Review
Verified User
We have integrated chatbots across various platforms implemented through RPA, has helped to effectively not just better customer experience in terms of communication and redirection of issues but also enhance data collection design. IBM RPA makes it easier to set up and integrate the bots without much of a hassle. We have also successfully integrated the bots with third party messenger apps. The automatic templates and designs also provide with some great ideas.
Hina Siddiqui | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
In my experience, the IBM Robotic Process Automation chatbots are relatively easy to integrate with third-party messaging platforms. The process is fairly straightforward and usually only requires a few steps to get started. Once the integration is complete, the chatbot can be used to communicate with users on the third-party platform, and any updates or changes to the chatbot can be made quickly and easily.
I have had great experience integrating IBM Robotic Process Automation chatbots with third-party messaging platforms. The process was very straightforward and the integration was seamless. The chatbots were able to quickly and accurately respond to user queries, making the integration a success.
Rahul Victor | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Multiple chatbot systems integrated with IBM RPA has increased self service process with mutiple stakeholders
Integration with Slack has improved internal efficiencies greatly for internal communications
Bot management has become simple with understanding of metrics
We have deployed IBM RPA to automate many of our business processes and has remarkedly minimized our time spent
Score 10 out of 10
Vetted Review
Verified User
We already have more than 20 chatbots in operation in each department, which has required increasing self-service processes with direct customers who may require the provision of data regarding each department. The chatbots for the warehouse and supplies department perform the task of uploading data from the sales codes of the products to supplies to the suppliers in an automated way, this is an advance in reducing time.
Return to navigation