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The statistician's choice, from lecture halls to boardrooms.
Updated March 06, 2024

The statistician's choice, from lecture halls to boardrooms.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • IBM SPSS Statistics
  • IBM SPSS Data Collection
  • IBM SPSS Modeler

Overall Satisfaction with IBM SPSS Statistics

I learned IBM SPSS as part of my course in college and then went on to do an internship (through the college) where I had to use this tool. We used it for market research and customer analysis, to put it broadly. It helped us to forecast trends. While my experience with SPSS was limited, I know my colleagues who use it to execute far more complex models, and they all highly recommend it.
  • Predictive Analysis.
  • Data Management.
  • Various statistical tests.
  • UI is clunky.
  • Digital collaboration.
  • Integration with other tools.
Would be safe to say that IBM SPSS has cut our data analysis time by half, it has enabled us to take strategic decisions via predictive analysis.
SPSS has improved our decision making with data driven insights and it has given us an edge by optimizing our marketing spends.
My rating may be biased because this tool was taught to me at college and my professors highly recommended it and again at my work, this was the only tool being used. But it is hard to imagine another software that does everything that IBM SPSS can. Well suited for academic research, and survey analysis. Less appropriate for big data.

IBM SPSS Statistics Support

The turnaround time wasn't the fastest, but then I didn't expect it to be. They got back to me in a timely manner, with additional resources that were also very helpful. If they were quicker, I would've rated them 10 but honestly, their support team is great. The readily available resources are also very helpful.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Support understands my problem
Support cares about my success
None
I didn't need it, I was quite satisfied with the existing support. They got back to me in a timely manner with a resolution, there are also plenty of resources available in the forum and online so I'd highly recommend go through that and only if it's still needed, then reach out to support.
I was having trouble signing into a new device of mine from my account, it was an issue at my end, they got back to me quickly and helped me resolve this.