Overall Satisfaction with IBM watsonx Assistant
IBM watsonx Assistant is used by us to add a chatbot into our websites that replies many of the general questions. Otherwise, query transferred to live agent or email ticket created.To leverage full capabilities, we find integration with Watson Discovery a must that ensures replies are generated scanning through documents\web pages.
- Generate replies to general queries.
- For specific replies, more integration needed which can be done easily within Actions.
- Integrated with SMS, phone, Facebook, Slack, and many more
- Instead of providing functionalities of scanning documents/web pages through Watson Discovery that requires another IBM subscription, why not provide the same through IBM watsonx Assistant subscription?
- Basic chatbot can be prepared with free version of IBM watsonx Assistant using Action feature.
- For advanced features like generating replies based on the content of your website, you will need a separate subscription of Watson Discovery.
Excellent that justifies its pricing. Multilingual, can be integrated with phone/SMS in addition to website.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes
Using IBM watsonx Assistant
2 - No programming knowledge needed. Anyone after going through documentation should be able to support.
- For generating replies of general questions such as contact information.
- To create tickets to be addressed through email of anything specific to an audience.
Yes - Actions feature available even with the free plan makes IBM watsonx Assistant perhaps the easiest software to create a powerful chatbot. Instead of loops, nodes, setting dialog is very with easy with Actions.
- Leveraging Actions feature to come out with innovative chatbots
- After subscribing to watsonX Discovery, we will be able to generate replies from documents/web pages.
Using IBM watsonx Assistant
Pros | Cons |
---|---|
Easy to use Technical support not required Well integrated Consistent | Slow to learn Lots to learn |
- Generating replies from documents\web pages after integrating with watsonx Discovery.
- Actions help quickly generate thoughtful replies easily and available in the free version.
- Free templates can help making the chatbot go live within 30 minutes.