Gen-AI that does the work for you
December 04, 2023
Gen-AI that does the work for you
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM watsonx Assistant
This is one of the solution we considered for our customer success team, it was intended to become a "complimentary" for our existing agent. The tool was intended to answer our user's queries, disputes, suggestions etc as they were repetitive, it was implemented using a free account and never managed to reach the commercial level, but the tool gave us impressions that it can
Too bad our budgeting were not sufficient to go to enterprise mode, this would be such a great tool
- Easily configured
- It can work as an intended virtual agent / chatbot
- The documentation is good
- WhatsApp integration is impressive
Too bad our budgeting were not sufficient to go to enterprise mode, this would be such a great tool
- Chatbot
- Self learning
- Integration
- Installation
- Configuration
- I don't see any issues apart from cost that will be a hindrance for most companies
- If you have a high seasonal requests, using this tool instead of hiring a contract / temp employees may seem more tempting as it will be cheaper
- Virtual agent / chatbot easily can replace human agent, so there will be no cost for infrastructure etc
Actually in the case that our users used the shortened version of the words, with a predefined trainings (it also has its own sets of predefined modules) the tool can detect, translate, understand and predict what our users come to us for, the satisfaction rate was not as high as the human agent, but in our case, this due to a short time in implementation, in a long run I believe this will be a better solution
Those tools are complimenting each other, in my short interaction with this tool, this is like having a gen-AI tool that work for your business with a comprehensive documentation and available technical support to answer your questions. Bear in mind that this solution can be up and running in matter of hours, so measure your load and ROI carefully, as once you go using this kind of tool, it will be hard to have a same consistency level if you are using human agent
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes