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Inspectlet is a great session replay tool
April 13, 2021

Inspectlet is a great session replay tool

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Inspectlet

Inspectlet is mainly used for session replay. It is only used by my digital department. It allows to review user experience in real time and helps us understand our site from customer's perspective. We have been able to unearth issues tied to our site that we would have never able to uncover just with our error tracking of the site.
  • Cheapest and easiest implementation
  • Don't need too much infrastructure like other session replay tools
  • Allows us to tie each user session to different sections of the site
  • We had created a chrome extension that would make the session ids clickable and would link off to load an actual session replay URL without us going into the tool and searching for it until Google disabled it.
  • Collects javascript errors separately
  • Be more consistent on recording the sessions
  • Create an approved chrome extension that can be used to link session replay ids we gather in our Analytics tool like Adobe to the actual Inspectlet tool
  • Lots of times main dashboard doesn't load. Make the tool more bug free.
  • Session Replay
  • Java Script error tracking
  • Being able to collect session id for each visit and be able to review it based on id
  • There is no dollar figure to put as an ROI but the value this tool provides is much much more than the investment.
  • To be able to know the site from users perspective is the best ROI anyone can expect
Decibel requires in house server and lot more dev hours to implement while Inspectlet [doesn't] need any of that. Once you add Inspectlet to your site, you are just logging in to its site and viewing the session replays.

Decibel has its own reporting tool that goes into much more detail and can give you deep insights of the users. Inspectlet, you are mainly just using it for viewing session replays.

Do you think Inspectlet delivers good value for the price?

Yes

Are you happy with Inspectlet's feature set?

Yes

Did Inspectlet live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Inspectlet go as expected?

Yes

Would you buy Inspectlet again?

Yes

Adobe Experience Platform Launch, Adobe Analytics, Atlassian JIRA Align (formerly AgileCraft), Microsoft BI (MSBI), Google Analytics
Small organization with limited resource can really make use of [Inspectlet]. Its really user friendly and don't need much expertise or training to use and you can have the entire department using it the very next day its implemented.
But if its a large company, you might be better off with other session replay tools.