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Customers at the reach of your fingertips
September 21, 2022

Customers at the reach of your fingertips

Arnold Rogers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to fulfill our customer support and outreach. Our Support team works directly with our customers via Intercom conversations to ask questions, submit bugs, upgrade, and purchase add-ons. We have also integrated Intercom with our website to collect new lead information and start it with our sales campaigns with other apps.
  • In-app posts
  • Multimedia sharing
  • Email for specific audience
  • Reporting
  • Tag Integration post
  • Dinamic messages (Include buttons with links or actions)
  • increased website lead conversion
  • Determine the reason for dropouts from new leads
  • Increase resolution rates by using bots, articles, and macros
  • increased engagement
It's an easy setup for any of the features.
If there is anything, you don't know, their knowledgebase makes it easier to understand and complete the setup
We have connected Intercom directly with our website, and it collects information from new leads and newly created users on our platform. We also connected Intercom with ClickUp, ProfitWell, and Slack using Zapier to transfer important information for Churn reporting, our cancelation process, for notification of failed payments, etc.

Do you think Intercom delivers good value for the price?

Yes

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Based on experience with our Company, Intercom is well suited to keep constant communication with your current customers and capture new lead information as there are bots that would automatically capture all the required information. You can also set up email outreach to keep your customers informed of updates, changes, etc.