Startup with limited resources needing to pack a punch
May 23, 2023
Startup with limited resources needing to pack a punch
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We are using it to be able to communicate with platform users, disseminate complicated information, provide a help section, shortly will use the AI tools to allow users to ask a question and get an answer from complex info.
Also, as we are at mvp stage, Intercom will be a point of consistency (as well as Auth0) across new versions of our platform, which might even result in fundamental chances to our database, front end stack, etc.
Also, as we are at mvp stage, Intercom will be a point of consistency (as well as Auth0) across new versions of our platform, which might even result in fundamental chances to our database, front end stack, etc.
Pros
- UI is excellent - both for the users and the end users on platform
- Linkages via api and direct linkages mean it is a viable source / repository of 'truth' for our data (some of it)
- If you are a startup, they have EXCELLENT onboarding, spanning a year or more
- Integrations with things like WordPress are great for MVP stage
Cons
- The visitor/lead/user thing needs to be tightened up - its possible to game it a little bit - I may need a better understanding though
- Price. Simplify!
- Maybe some sort of social integration - buttons to quickly allow users add their profiles if signed in to them on the browser they are now using on my site - it might help for some use cases around authentication - integrate something like stripe Identity and let me access it easily on the back end. You couold verify a user once and then let that transfer to other Intercom customers via you
- It can handle comms effectively without phone operator
- Promotes engagement
- Reduced friction
Intercom, although significantly more expensive than Zendesk, is just simpler and easier to use. The startup easing in for me was an absolute necessity also. In a technical sense, I feel that api access via intercom is such a necessity also, and will be more so as we evolve, and the docs etc are fantastic.
Do you think Intercom delivers good value for the price?
Not sure
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
Yes
Did implementation of Intercom go as expected?
Yes
Would you buy Intercom again?
Yes
Comments
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