Very handy system for customer focused businesses
September 01, 2023
Very handy system for customer focused businesses
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Intercom
We use it to interact with customers. It helps us to keep up to date with response times. Every colleague in the business uses this. Only thing it needs is auto correct ! Everyone in the business wants this feature. Very small ask i think and would speed up response times.
- You can mention a colleague in an email if you need advice etc
- can set up several email pots/ views
- The dashboard is very handy for figures.
- Auto correct ! that is my only ask
- better conversations with customers
- better response times
it works well with our customer account system.
Do you think Intercom delivers good value for the price?
Yes
Are you happy with Intercom's feature set?
Yes
Did Intercom live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Intercom go as expected?
I wasn't involved with the implementation phase
Would you buy Intercom again?
Yes