Very handy system for customer focused businesses
September 01, 2023

Very handy system for customer focused businesses

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use it to interact with customers. It helps us to keep up to date with response times. Every colleague in the business uses this. Only thing it needs is auto correct ! Everyone in the business wants this feature. Very small ask i think and would speed up response times.

Pros

  • You can mention a colleague in an email if you need advice etc
  • can set up several email pots/ views
  • The dashboard is very handy for figures.

Cons

  • Auto correct ! that is my only ask
  • better conversations with customers
  • better response times
Very easy to use. if you are not tech savvy then the help option is very useful
it works well with our customer account system.
n/a

Do you think Fin by Intercom delivers good value for the price?

Yes

Are you happy with Fin by Intercom's feature set?

Yes

Did Fin by Intercom live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Fin by Intercom go as expected?

I wasn't involved with the implementation phase

Would you buy Fin by Intercom again?

Yes

Very good for businesses and keeping track of communications

Fin by Intercom Feature Ratings

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