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Intercom is awesome!
September 07, 2023

Intercom is awesome!

Oleg Kuzmenkov | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Intercom

We use Intercom to support and engage our clients.
  • Chat Widget
  • Help Center
  • Chatbot Flows
  • User Segmentation
  • News Updates
  • Outbound Messages
  • Ticketing
  • Startup Support Program
  • Great User Segmentation
  • Chat Widget
  • Help Center
  • Chatbot Flows
Sometimes it is hard to use the UI
We have integration with Stripe. It helps understand user's status
Intercom is more powerful and evolving faster. Intercom has Fin AI integrated. Chatbot flows are great! It has more outbound features more.

Do you think Intercom delivers good value for the price?

Not sure

Are you happy with Intercom's feature set?

Yes

Did Intercom live up to sales and marketing promises?

Yes

Did implementation of Intercom go as expected?

Yes

Would you buy Intercom again?

Yes

Notion, Hubstaff, Slack, Stripe
We use Intercom to support and engage users. We have built our help center on Intercom, which is integrated into chat widgets and chatbot flows. We love the user segmentation feature, which helps to deliver messages to the correct users right in time. Also, we use an onboarding feature to help our clients get started with our software. Chatbots help us to collect pre-chat information about issues and requests. We are eager to try Fin AI in our flows as well.

Intercom Feature Ratings

Incident and problem management
7.2
Organize and prioritize service tickets
7
Expert directory
7
Subscription-based notifications
10
ITSM collaboration and documentation
7
Ticket creation and submission
5
Ticket response
7
Self Help Community
10.0
External knowledge base
10
Multi-Channel Help
7.7
Social integration
10
Email support
10
Help Desk CRM integration
3