Item: isolved
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

We use isolved for payroll and HR purposes. We have recently began using the onboarding feature for our new hires and that has made it easier on us since we no longer have to enter all of their information in the system. We would like to use the timeclock feature but due to us being non-profit and having numerous different grants that employees are paid by, we have not moved that far yet. It is something we are currently looking into.

Pros and Cons

Payroll Taxes
Writing Custom Reports
Easy to store documents

Employee issues logging in to self-serve
Dedicated payroll Rep that is easy to get a hold of
No longer being able to directly email our rep

Return on Investment

We are non-profit

Key Insights

Do you think isolved delivers good value for the price?

Yes

Are you happy with isolved's feature set?

Yes

Did isolved live up to sales and marketing promises?

Yes

Did implementation of isolved go as expected?

Yes

Would you buy isolved again?

Yes

Other Software Used

MIP Fund Accounting, People Track VM

Likelihood to Recommend

The website is easy to use and "clean" looking. My biggest issue is when employees can't get logged in to self serve. The only thing I can do is put a ticket in and wait for someone to send a new link to the employee. If the employee does not check their email in time, the link expires and the process has to start all over. I also have issues with employees changing their phone number and not changing it in their self serve so then they can't do the second verification step. That initiates another ticket from me. If the employer is not going to have the ability to be more helpful with this process, then I feel the employee should be allowed to contact isolved directly so that I'm not a "middle man".

Great Payroll Software

Software Version

Modules Used

Overall Satisfaction with isolved