1. Home
  2. Corporate Learning Management Systems
  3. iSpring Learn Reviews
  4. User Review of iSpring Learn
Save yourself the headache and try something else
Updated January 09, 2024

Save yourself the headache and try something else

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with iSpring Learn

We currently use iSpring as our LMS system for a variety of our online training courses.
  • Pretty easy to create a course on the platform
  • Has chat feature readily available for tech support
  • Flexible on programs they offer and billing terms
  • They are unable to fix about anything through their tech support.
  • They can't go into the backend of their program to see what you experience which makes for a lot of back and forth and them rarely ever being able to address a support issue.
  • Not compatible with Safari for published training and have to go through an app with smartphone.
  • Login emails unreliable...over 25% of my users constantly reported not getting them or they go to spam; not sure why, but on other platforms I've used this has never been an issue.
  • Unfortunately, due to tons of glitches, we had to issue quite a few refunds over the years, and overall our customer satisfaction ratings went down.
Sadly, the program has lots of glitches, and no backend support. They can't duplicate the user experience on their end which means the burden is on you to provide lots of screenshots/videos etc. and then they still can't fix the issue and want you to just republish. We had less issues when publishing from their platform (though still some glitches) but if you want to import your own scorm file, forget it. It does not work well at all.
iSpring probably had the least functionality of all of them. Ease of use is similar to Skyprep (Tovuti was by far the most complicated), but iSpring did not meet expectations and had constant glitches that could not be fixed by their tech team.

Do you think iSpring Learn delivers good value for the price?

No

Are you happy with iSpring Learn's feature set?

Yes

Did iSpring Learn live up to sales and marketing promises?

No

Did implementation of iSpring Learn go as expected?

Yes

Would you buy iSpring Learn again?

No

I was hopeful this would be great, but they just did not hit the mark. While their customer service is friendly and very responsive, they have really never been able to fix any issue I've had over 3 years. I've always had to do work arounds. And they really need to become compatible with Safari and not require an app to use their product if on a smartphone. None of our other LMS required this and became a HUGE pain for our clients.

iSpring Learn Feature Ratings

Learning Management
6.8
Course authoring
8
Course catalog or library
Not Rated
Player/Portal
Not Rated
Learning content
Not Rated
Mobile friendly
3
Progress tracking & certifications
8
Assignments
Not Rated
Compliance management
Not Rated
Learning administration
Not Rated
Learning reporting & analytics
8
Social learning
Not Rated
Gamification
Not Rated
Single Sign On (SSO) Enabled Learning
Not Rated

Using iSpring Learn

3 - The content creater, technical support admin and director of operations all used this product .
2 - 2 main users that worked in the system daily.
  • Deliver training
  • Produce Certificates
  • Need it to run seamlessly
  • On a good note, I did author a course on a later revision that made it easy to do on my macbook pro unlike having to use their software that was designed for a PC
  • We do not plan to continue with them

Evaluating iSpring Learn and Competitors

Yes - We were using Ontraport and looking for a much simpler solution that then complicated custom build we had.
  • Cloud Solutions
  • Ease of Use
We initially thought it would be really easy to use. And it was until the constant glitches.
I would have asked about back end tech support.

iSpring Learn Implementation

  • Implemented in-house
Yes - We had current clients use and test for 30 days prior to enrolling new clients to get feedback and address issues
  • Course building at the time was not compatible with a mac
  • Had to use scorm files due to compatibility issues which they said were supported but end up being very glitchy

iSpring Learn Support

ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Support doesn't seem to care
Slow Initial Response
I do not believe I was provided this as an option.
Yes - No bug was ever resolved.
The people I dealt with were kind, and they did try to compensate me for additional time in their system due to the constant glitches.

Using iSpring Learn

Pretty easy to use, but glitches a lot
ProsCons
Relatively simple
Easy to use
Quick to learn
Convenient
Feel confident using
Do not like to use
Requires technical support
Inconsistent
  • Course building is super easy
  • Easy to build assessments
  • Constant Glitching
  • Users constantly complaining their progress wasn't saved
  • Not compatible on tablet/smart phone without use of an app
Yes - There is an app to download to train