Item: Jira Service Management
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Jira Service Desk is used by our company's developers and programmers. We use JIRA to assign tasks and track the progress of other employees with their tasks. With this everyone can see who is assigned to what and who needs to do which part of the project. No more emailing back and forth, but adding the info into the JIRA project so everyone who is assigned or tagged can see and participate.

Pros and Cons

Made projects and tasks easier to track and organize
Made workers more efficient by allowing to track them and assign a limited time
Motivated stronger group work

Spending extra time to create and follow s Jira project, not efficient for a single person task

Return on Investment

Saved us a lot of time when working on very big projects
We were able to track down people who weren't liable to work with

Alternatives Considered

Slack

JIRA is meant for bigger tasks and projects, compared to others which we use for small communication inside our company. For bigger companies with time-consuming and huge projects and tasks Jira is absolutely a better choice.

Other Software Used

Slack

Likelihood to Recommend

JIRA Service Desk is very suited if a department in your company is working on a project such as designing the company's website to every single detail. For this project many workers' different tasks will be assigned through one JIRA project, everyone will be able to track each other's progress and update each. When using JIRA bosses will want workers to put all their [notes] in there which is an advantage for a group work, but when it is a small task that is meant for a single person creating Jira project makes things inefficient.

Stay Connected Progress Faster with JIRA!

Overall Satisfaction with JIRA Service Desk