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Extremely good on workflow monitoring and handy reporting tools
Updated October 06, 2023

Extremely good on workflow monitoring and handy reporting tools

Johanes Siregar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with JIRA Software

JIRA is being used by multiple departments within IT group. We used it mainly for bug and defect tracking, we also use it to coordinate and communicate tasks within a single or multiple department. It solves the hassle of tracking and documenting our activities and it also enables us to summarize progress and generate reports easily.
  • JIRA does particularly well on tasks and activities tracking.
  • It allows users to easily incorporate supporting documents with various formats.
  • Easy monitoring and summarizing and is also flexible on assigning and commenting on a task.
  • Sometimes the software is unresponsive
  • I also experiencing some bug occasionally
  • Comments are viewed and order historically, hence it's difficult to have context if commenting on older comments
  • JIRA has a significant impact on reducing communication latency.
  • It also helps with team collaboration.
  • The reporting tools can generate useful information to monitor activity progress.
JIRA has a great support and a heap of documentation to fast-forward users to learn the software. It also has agile development capability which is a must to have feature in our organization. Active directory integration is also very handy. Especially the capability for bugs and defects tracking have made JIRA become superior compared to similar software. Ultimately the reporting tools are conveniently easy to use and very useful.
JIRA does particularly well on tracing activities with multiple streams of workflow, such as bug and defect tracing. It also does extremely well on incorporating supporting documents relevant to the activities. Moreover, when an activity requires a collaboration across multiple departments which require numerous people to contribute. It also has strong reporting tools to monitor and generate useful insight on an activity. However, the learning curve for a new user to take a grasp on the software is quite steep, hence it is not suitable to use when involving a significant number of new users and with a time concern.