We are happy with GoToConnect!
August 16, 2019

We are happy with GoToConnect!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

We use GoToConnect for our telephone system. It is used throughout the practice.
  • Prompt service response
  • Capable service techs
  • Capability to walk through issues via internet and phone
  • I find the voice mail setup complicated, but DEFINITELY doable. It becomes easier with increased usage.
  • No negative impact to date
It's a little complicated in the beginning, but it gets easier!
I've never had a negative issue with support. If anything, I've felt the reps to have gone above and beyond to help me.
GoToConnect is well suited to a small or large practice, from the experience I've had thus far.

GoTo Connect Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
9
User templates
9
Call reports
Not Rated
Directory of employee names
8
Answering rules
8
Call recording
8
Call park
9
Call screening
8
Message alerts
9
Video conferencing
Not Rated
Audio conferencing
Not Rated
Not Rated
Mobile app for iOS
Not Rated
Mobile app for Android
Not Rated