GoToConnect Hosted VoIP
August 29, 2019

GoToConnect Hosted VoIP

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with GoToConnect (formerly Jive)

We use a GoToConnect Hosted VoIP as our current phone system and have for years. It is used company-wide and is the best hosted VoIP provider currently out there.

Pros

  • Our calls rarely ever drop, unlike they did with Vonage.
  • Many features are available with Hosted VoIP phones.
  • Editing user information in a PBX is much easier and more convenient than having to call into a provider's support team. You're able to do it all yourself and it's simple.

Cons

  • The only con for me is that when your internet is down, your phones are down.
  • It's a cost-effective option as a user's monthly billable price is lower than most.
It's simple and VERY user-friendly and suitable for all ages in the workplace.
I have only ever used GoToConnect. I know my company at one point used Vonage and were very displeased but we all love GoToConnect.
GoToConnect has many support teams who are able to help always! They're happy to do a screen share and walk you through your exact problem and will do so until it is fixed.
GoToConnect Hosted VoIP is well suited for any school or workplace, etc.

GoTo Connect Feature Ratings

10.0
Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
10
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
10.0
Mobile app for iOS
10
Mobile app for Android
10

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