JotForm is my go-to platform for all my form needs - for my own business or my clients.
April 14, 2021
JotForm is my go-to platform for all my form needs - for my own business or my clients.
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with JotForm
I run a marketing agency and mostly use JotForm for lead generation for myself and my clients (e.g. contact us forms, request info forms, etc...), and JotForm works great for that because the builder is fantastic and I can create forms that look perfectly at home on any of my sites.
I have also been using JotForm for requesting information needed to fulfill on my client services. For example, I have a service where I create a customer review video for my client every month. There are so many options in those videos. The conditional logic makes it so easy for my clients to complete the form because they only see relevant questions based on the options they chose. So it eliminates the back-and-forth and confusion that would normally come with them seeing irrelevant questions and wondering if they need to provide answers. Also, the upload feature allows the client to provide any needed collateral (background images, videos, etc...) that I may need to produce their video that month. When it comes time to produce the video, everything I need is right in the form, and I don't have to look through emails to find the images or videos I need to finish the project.
The integrations are also great because I can have a website visitor requesting information be automatically added to an email VIP list without them having to input their information again. This provides for a better experience and increases conversions. There are so many more integrations that I can see uses for, but just haven't gotten around to implementing yet.
- Conditional logic - only shows applicable questions based on previous answers.
- Integrations - save time and increase conversions because visitors don't have to input their information multiple times.
- The builder - I can create a form to look natural on any website with all the available options.
- I can't reorder my forms on the dashboard into any order that I prefer. However, it does offer folders and sorting options, which helps some.
- Live phone support would be nice, but 24/7 chat does work.
- Some more video tutorials on the builder would also be helpful.
- Extremely difficult to quantify ROI on a form software. Do not dedicate resources to tracking or calculating this.
I have not used other form software. Did an initial evaluation and comparison about 6 years ago and I chose JotForm for its pricing, flexibility, design elements and usage limits, and have not tried any others since, as I saw no reason to change. Can not make a comparison to any current alternatives.
Do you think Jotform delivers good value for the price?
Yes
Are you happy with Jotform's feature set?
Yes
Did Jotform live up to sales and marketing promises?
Yes
Did implementation of Jotform go as expected?
Yes
Would you buy Jotform again?
Yes