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Perfect system
July 18, 2023

Perfect system

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Messaging

Overall Satisfaction with Khoros Care

We use Khoros as a way to connect with customers so we can answer queries and help with supporting them in managing their accounts. Khoros allows us to speak on an interpersonal level with our customers with ease so that they feel they are getting active support from helpers that care.
  • Instant messaging.
  • Answering queries.
  • Meaningful conversations.
  • Timer for messaging.
  • Queue routing has been especially effective in increasing efficiency.
It is an extremely well-rounded system.
With the amount of messages we are able to send, it could be scaled very easily.
Not at the moment.
Khoros is more efficient.

Do you think Khoros Care delivers good value for the price?

Yes

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

Yes

Would you buy Khoros Care again?

Yes

Khoros has been suitable when customers need answers to quick questions from us, such as entering meter reads or enquiring about a bill. A time when it is less appropriate is when there are more complex cases that need further investigation and would require a phone call to go more in-depth.