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Khoros Care is an outstanding platform!
December 04, 2023

Khoros Care is an outstanding platform!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Response

Overall Satisfaction with Khoros Care

Khoros Care is an outstanding platform for engaging clients in the way in which they prefer. We have continuously received feedback from clients that they prefer to be followed up with using the same channel in which they initiated the conversation, and Khoros Care helped to get us there, ultimately increasing client satisfaction and retention.
  • Streamlines Communication
  • Enhances Client Satisfaction
  • Unifies multiple channels into one central hub
  • Sometimes tags can be confusing on how they got there
  • Price
  • Sometimes there are lags
  • Retention
  • Sales Volume
  • Client Satisfaction
Great platform and has greatly helped our organization.
we love the simplicity of the platform. It distributes tickets evenly and fairly, and built for scale. Platform is very intuitive.
I was not involved in initial implementation.

Do you think Khoros Care delivers good value for the price?

Not sure

Are you happy with Khoros Care's feature set?

Yes

Did Khoros Care live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Khoros Care go as expected?

I wasn't involved with the implementation phase

Would you buy Khoros Care again?

Yes

Has greatly enhanced our ability to monitor social media engagement and first time resolutions. Agent response time is now much faster, which is key in sales and for client retention. It is also helpful for quality assurance for new job candidates. The convenience of using just one platform is outstanding as well.