Great community platform!

Our customer service department uses Khoros Communities as our self-help tech and billing support platform for our customers. It's another support avenue for our customers, and the community also lets us catch emerging technical issues before it gets worse. Our moderators work in corporate so there's a more direct line from the customer to upper management.

When our website, on which our community is embedded, needed adjustments affecting the community, professional services helped address our needs. Other than that, we haven't used Professional services that much, but it's good to know they are there if we need it. At the initial implementation of Khoros Communities, all our custom requirements were addressed then.

I primarily use Khoros Care to manage and check community analytics. I only occasionally use the admin page to update the content in our community sidebar for announcements. Khoros Care is amazing for managing the community; I can't imagine responding to posts and trying to keep track of all of them without it.

We have not opted for the gamification feature (like badges), we just have the ranking system. Perhaps this is more due to the ranking terminology we used (from Tutor to Professor), but sometimes we have angry customers who take issue with our super users and use the ranking derisively.