Item: KnowBe4 Security Awareness Training
Rating: 9
Author: Timothy Johanson

Use Cases and Deployment Scope

One of the biggest challenges regarding KnowBe4 is getting users to complete their training. This isn't a reflection on KnowBe4, but rather an organizational responsibility of senior managers to enforce the training. A direct challenge we have with KnowBe4 is anticipating growth and estimating the number of licenses. KnowBe4 seems to have a relatively lenient growth threshold, but we must have surpassed it. The result is an aggressive demand to pay for the additional licenses. Of course, they come asking for the money after we submitted our budget, which places an additional burden on us to find a way to shift money around to try to pay them. Keep this in mind if you plan to use KnowBe4 as your user training solution.

Pros and Cons

Quality training modules for an enhanced end-user experience
Easy to manage console
Integration with Active Directory

Training for managing the console is mostly offered through test-based web pages
You will probably only use a fraction of what KnowBe4 is capable of.
When you ask KnowBe4 for knowledge of how to use a feature, they usually send you a link to a text-based webpage that may, or may not solve the issue.

Return on Investment

We are able to extract malicious sender IOC's to block
We get an accurate picture of how susceptible our end users are to phishing emails.
We get a report of users who do and do not complete KnowBe4 training

Support Rating

KnowBe4 is really good in this area in the way that your assigned account manager frequently keeps in touch with you and is available to schedule regular meetings with.

Key Insights

Do you think KnowBe4 Security Awareness Training delivers good value for the price?

Yes

Are you happy with KnowBe4 Security Awareness Training's feature set?

Yes

Did KnowBe4 Security Awareness Training live up to sales and marketing promises?

Yes

Did implementation of KnowBe4 Security Awareness Training go as expected?

Yes

Would you buy KnowBe4 Security Awareness Training again?

Yes

Usability

There were a few issues with end-users not being able to access their training modules. The solution was to have them reset their KnowBe4 password. Other than this it has been smooth sailing.

Contract Terms and Pricing Model

KnowBe4 accepted annual payments on a three year commitment.

Likelihood to Recommend

If you have a large organization and need to implement an email trainer solution, then KnowBe4 is a good solution for this. The initial setup is easy other than configuring an Active Directory sync file. If you don't want to sync with Active Directory, KnowBe4 gives the option to upload a CSV file with end users' email addresses.

KnowBe4 offers good value for the price

Software Version

Modules Used

Overall Satisfaction with KnowBe4 Security Awareness Training