Experience with Kronos WFR
October 21, 2016

Experience with Kronos WFR

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Kronos Workforce Ready

Support is very organized, and usually very timely. But as I've mentioned, there were some kinks in getting the right information at the right time. I think things have improved on that front, but there are still key functionalities that should be available that have to be requested for enhancement.
HR uses Kronos Workforce Ready (WFR) as our HRIS. Accounting uses it for payroll and tax purposes. IT uses it to manage functionality. Our workforce uses it for scheduling, reporting, etc. WFR has been a great tool for ad hoc reporting, allowing us to provide analytics at the drop of a hat. It also allows us to keep information for each employee in an organized fashion, and reference it whenever needed.
  • Ad hoc reporting. I'm able to go in, customize the fields that I'd like to see, and export those results to Excel. I love this functionality as it allows me to see what I need at any time.
  • The cloud is wonderful. I love being able to direct employees to visit Kronos WFR from home to enroll in benefits, request time off, view their W2s, etc. It really gives employees the keys to be more self sufficient in these areas.
  • Global support is usually very timely in its responses. It's certainly very organized.
  • The implementation was rough. Granted, we were one of the first clients to transition, so I'm hopeful our frustrations and stalls helped the Kronos team develop a stronger implementation program.
  • Document upload could use some finesse. Right now, documents uploaded in an employee's profile are listed in the order they were uploaded. I haven't transferred my documents there because of this - I need to see them in alphabetical order or date of event. Or, at least have the option to have them in by date.
  • While Global Support is timely, receiving valuable answers wasn't always the case. Many people didn't know the answers, and frequently the result was to request an enhancement as a solution was not available.
  • Leave management
  • ACA compliance
  • Scheduling
  • Employee self service
  • Reporting
WFR was selected because it was the next option from WFC. I used ADP at my previous employer, and I must say it seemed a lot more comprehensive/user-friendly. WFR has come a long way, though, so I look forward to the future.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Existing Relationship with the Vendor
  • Positive Sales Experience with the Vendor
  • Analyst Reports
For me personally, I was most interested in product usability. I wanted to make sure it was a resource that could provide the maximum benefit with essential support and functionality.
WFR is great for employee self service, HRIS, and payroll. It's especially useful for me during Open Enrollment as employees can enroll at home with their spouses. I love being able to pull reports as needed. The ACA module is super helpful.

UKG Ready Feature Ratings

Employee demographic data
Employment history
Job profiles and administration
Organization and location management
Compliance data (COBRA, OSHA, etc.)
Pay calculation
Not Rated
Support for external payroll vendors
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
Salary revision and increment management
Not Rated
Approval workflow
Balance details
Annual carry-forward and encashment
View and generate pay and benefit information
Update personal information
View job history
View company policy documentation
Tracking of all physical assets
Report builder
Pre-built reports