Item: UKG Ready
Rating: 8
Author: Verified User

Support Rating

Support is very organized, and usually very timely. But as I've mentioned, there were some kinks in getting the right information at the right time. I think things have improved on that front, but there are still key functionalities that should be available that have to be requested for enhancement.

Use Cases and Deployment Scope

HR uses Kronos Workforce Ready (WFR) as our HRIS. Accounting uses it for payroll and tax purposes. IT uses it to manage functionality. Our workforce uses it for scheduling, reporting, etc. WFR has been a great tool for ad hoc reporting, allowing us to provide analytics at the drop of a hat. It also allows us to keep information for each employee in an organized fashion, and reference it whenever needed.

Pros and Cons

Ad hoc reporting. I'm able to go in, customize the fields that I'd like to see, and export those results to Excel. I love this functionality as it allows me to see what I need at any time.
The cloud is wonderful. I love being able to direct employees to visit Kronos WFR from home to enroll in benefits, request time off, view their W2s, etc. It really gives employees the keys to be more self sufficient in these areas.
Global support is usually very timely in its responses. It's certainly very organized.

The implementation was rough. Granted, we were one of the first clients to transition, so I'm hopeful our frustrations and stalls helped the Kronos team develop a stronger implementation program.
Document upload could use some finesse. Right now, documents uploaded in an employee's profile are listed in the order they were uploaded. I haven't transferred my documents there because of this - I need to see them in alphabetical order or date of event. Or, at least have the option to have them in by date.
While Global Support is timely, receiving valuable answers wasn't always the case. Many people didn't know the answers, and frequently the result was to request an enhancement as a solution was not available.

Return on Investment

Leave management
ACA compliance
Scheduling
Employee self service
Reporting

Alternatives Considered

ADP and HRSmart

WFR was selected because it was the next option from WFC. I used ADP at my previous employer, and I must say it seemed a lot more comprehensive/user-friendly. WFR has come a long way, though, so I look forward to the future.

Key Differentiators

Price
Product Features
Product Usability
Product Reputation
Prior Experience with the Product
Existing Relationship with the Vendor
Positive Sales Experience with the Vendor
Analyst Reports

For me personally, I was most interested in product usability. I wanted to make sure it was a resource that could provide the maximum benefit with essential support and functionality.

Likelihood to Recommend

WFR is great for employee self service, HRIS, and payroll. It's especially useful for me during Open Enrollment as employees can enroll at home with their spouses. I love being able to pull reports as needed. The ACA module is super helpful.

Experience with Kronos WFR

Overall Satisfaction with Kronos Workforce Ready