Item: Less Annoying CRM
Rating: 8
Author: Ligia Gouveia

Use Cases and Deployment Scope

We use the system to primarily keep all our contact management in one place. It is important for all contact details to be kept up to date and the system facilitates this. Organising companies and groups into relevant business sectors assists us when creating mailshots or emails to the relevant groups. Managing our CDA contracts and keeping up with expiry dates to ensure renewals are sent out on time is of the utmost importance. Managing leads and supply requests through a be-spoke set up.

Pros and Cons

Contacts all under one system for ease of use
Great filtering facility that is useful for anything that has an expiration process or date
Ability to monopolise the system and create a CRM that is relevant to any business
Creating groups and then extracting the information to create relevant reports
Creating pipelines that are relevant to our business model

Reporting analytical tools such as graphs

Return on Investment

Positive impact on our ability to control customer information
Positive impact on our record keeping
Positive impact on keeping information up to date and not missing key renewal deadlines

Key Insights

Do you think Less Annoying CRM delivers good value for the price?

Yes

Are you happy with Less Annoying CRM's feature set?

Yes

Did Less Annoying CRM live up to sales and marketing promises?

Yes

Did implementation of Less Annoying CRM go as expected?

Yes

Would you buy Less Annoying CRM again?

Yes

Other Software Used

BambooHR

Usability

We use it purely as a contact management system and it suits us perfectly. It is easy to use, not complicated to manouvre around. It is customizable to suit our needs and the price is very affordable. For a small business that doesn't need anything too complicated but still has some of the basic features needed in a CRM, the system excels!

Support Rating

Less Annoying CRM has the best support service. They are very on point and I can't fault them in this respect at all. If only all companies had the same service ethic!

Likelihood to Recommend

Contact management - being able to link records together and create relationships between the contacts is very useful. In my experience, creating complex analytical reporting is not something you can do as graphs etc are not a feature that it possesses, unless you extract the data into a spreadsheet and then create the graphs that way.

Basic but mighty!

Overall Satisfaction with Less Annoying CRM