Overall Satisfaction with LiveAgent
We use LiveAgent mostly for the live chat features, but we're starting to use more of the features that we're currently using other services to provide, such as the knowledge-base and the social media monitoring. Once rolled out, the switch will bring many of our everyday uses into a single platform.
- Quick and easy set-up.
- Great live chat features.
- We love the real-time visitors monitor.
- Some of the more advanced features can be tricky to set-up, but their support is great helping complete advanced set-up.
- The back-end aesthetics could use a little "modernization".
- Adding the live chat has really helped us cut down on "consultation" bookings from people who simply want to ask a question about one of our blog posts.