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Look no further than LiveAgent!
April 14, 2020

Look no further than LiveAgent!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

LiveAgent is used daily within our Organization by our Customer Support Department. It helps us reach all members regardless of where they are in the world. This program has been extremely helpful for our Non-English speaking members, as we can use a translating tool outside of LiveAgent to communicate with them, something we could not do using Telephone Support.
  • Easy to use panel, everything you need is there.
  • Dashboard to keep track of work time and replies
  • Easy to search replies and can search via by user
  • Adding a knowledge base section helps our clients for frequently asked questions.
  • An e-mail to be sent out when licensing or download availability is about to expire.
  • We have been able to reach more members
  • The 24/7 Ticket submission form allows members to leave a Ticket whenever they need to as much as they need to. Whereas, phone support, they could not.
LiveAgent is well suited for anyone who is looking for a program that will fit their online support needs. LiveAgent has been the key component in our daily business matters in relation to our clients. The easy to use panel and the helpful tool that walks you through each section of LiveAgent when you first use LiveAgent is brilliant. You really do need to try it for yourself just to see how useful this program is and how much it will benefit you.