It's simple and convenient to use
April 16, 2020
It's simple and convenient to use
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with LiveAgent
We use it daily to track and address inquiries, issues and other communications with our global clients. We have agents, customer care and design team who log in daily to update their tickets. It really organized our workflow with those customers and removed a lot of frustrations when it was hard for us to track issues via other different channels.
- Flexibility.
- Personalization.
- Centralizing information.
- Smooth functionality.
- Integration with other apps.
- UI could be a lot better.
- Increased productivity and saved a lot of man hours.