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Super Reliable Customer Service Software
February 12, 2024

Super Reliable Customer Service Software

Frank Sellingsloh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LiveAgent

Our customer support was a mess before LiveAgent came along. We were juggling too many things - emails, phone calls, social media - and it felt out of control. Customers were frustrated because issues took forever to resolve. Our team was stressed trying to keep up. It was chaos.LiveAgent changed everything. It brought all our communication into one organized system - no more hassling with different channels. Now customers connect with the right person quickly. Boring stuff like canned responses is automated so agents can focus on solving problems. The system even gives us reports to make our service better.With LiveAgent, things just flow better. Customers are happier getting fast, quality support. Our agents have tools that make their job easier instead of dealing with chaos. After 5 years, LiveAgent is still delivering harmony to our team. No more angry customers or overwhelmed agents. I can't imagine working without LA keeping everything smooth!
  • Efficiency: Consolidated channels, streamlined ticketing, empowered agents.
  • Happy Customers: Improved satisfaction, faster response times, consistent messaging.
  • Data-driven Decisions: Valuable insights, actionable reports, trackable metrics.
  • Exceptional Support: Responsive team, helpful resources, easy to use.
  • It just works without any issues!!!
  • The usability could be better. Some things are not obvious to find.
  • I would be to improve the visual layout and organization of the software.
  • The left sidebar menu feels a bit cluttered.
Great LiveAgent Use Cases: Managing high ticket volume - Features like skills-based routing and macro responses are perfect for efficient, streamlined support behind the scenes.
Omnichannel communication - For any business that needs to provide email, chat, messaging, and social media support, LiveAgent makes juggling channels a breeze.
Service-focused teams - Call centers, shared services/support desks, hosting companies and the like maximize LiveAgent's features to deliver top-tier assistance.
Monitoring performance - With detailed reporting and the ability to listen in on live interactions, LiveAgent provides excellent oversight for managers.