LiveAgent is really profitable for any company: doesn't matter if the company is smaller or big

I'm very satisfied with the LiveAgent help desk app. Our company relies on regular customers, so positive feedback and happy customers are very important for us. LiveAgent's software fulfills all our needs and expectations. We haven't noticed any negative aspects of the product. LiveAgent works quickly, responsibly; the system always divides messages/tickets correctly to agents and it's easy for agents to work with software. I think this product is really profitable for any company; it doesn't matter if the company is smaller or big. We're mainly using live chat (65%) and email communication (35%). We're proud that we are able to provide answers to all our customers' questions in less than 1hour and 26 minutes. If a company cares about their customer's satisfaction and happiness, then they should use this software for sure.