Overall Satisfaction with LiveAgent
I'm very satisfied with the LiveAgent help desk app. Our company relies on regular customers, so positive feedback and happy customers are very important for us. LiveAgent's software fulfills all our needs and expectations. We haven't noticed any negative aspects of the product. LiveAgent works quickly, responsibly; the system always divides messages/tickets correctly to agents and it's easy for agents to work with software. I think this product is really profitable for any company; it doesn't matter if the company is smaller or big. We're mainly using live chat (65%) and email communication (35%). We're proud that we are able to provide answers to all our customers' questions in less than 1hour and 26 minutes. If a company cares about their customer's satisfaction and happiness, then they should use this software for sure.
- Better customer service
- Increased customer satisfaction
- More conversions while chatting with website visitors in real time
All e-commerce sites and online stores should be using LiveAgent, it really helps to increase customer satisfaction and sales.
LiveAgent Feature Ratings
Like to use
Easy to use
Technical support not required
Quick to learn
Feel confident using
- Live Chat
- Some custom rules
Yes, but I don't use it