Quick review of LogMeIn Centeral
June 01, 2019

Quick review of LogMeIn Centeral

Eric Loranger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Central

We use it to offer remote support to desktop users and vendors.
  • Connecting techs to end-users
  • Ease of install
  • Clarity and motion of movements in remote session
  • It would be great to have a built-in FTP client or an easier way to share files.
  • The chat window confuses users.
  • Disconnecting from remote sessions sometimes hangs and I have to end the task to close the support window.
  • Shortens time to connect with users to resolve issues
  • Allows techs to multitask tickets or tasks if necessary
  • Works better and with less setup than built in Windows tools
Controls are fairly intuitive but due to the issue of remote sessions not disconnecting and having to sometimes end task out of a session, I'm rating this lower than I otherwise might.
Always up when I need it.
Price point and functionality. Not the fullest featured product I've ever used, but it hits the high points at the right price.
It works very well for end-user tech support and for connecting vendors to our environment. I like that I can easily control which VMs our vendors and partners have access to.

LogMeIn Central by GoTo Feature Ratings

Screen sharing
File transfer
Instant message
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
Over-the-Internet remote session
Initiate remote control from mobile
Not Rated
Remote management of servers & workstations
Remote Active Directory® management
Centralized management dashboard
Session record
Not Rated
Not Rated
Monitoring and Alerts
Not Rated
Multi-platform remote control
Not Rated