Item: LogMeIn Central by GoTo
Rating: 8
Author: Eric Loranger

Use Cases and Deployment Scope

We use it to offer remote support to desktop users and vendors.

Pros and Cons

Connecting techs to end-users
Ease of install
Clarity and motion of movements in remote session

It would be great to have a built-in FTP client or an easier way to share files.
The chat window confuses users.
Disconnecting from remote sessions sometimes hangs and I have to end the task to close the support window.

Return on Investment

Shortens time to connect with users to resolve issues
Allows techs to multitask tickets or tasks if necessary
Works better and with less setup than built in Windows tools

Usability

Controls are fairly intuitive but due to the issue of remote sessions not disconnecting and having to sometimes end task out of a session, I'm rating this lower than I otherwise might.

Reliability and Availability

Always up when I need it.

Alternatives Considered

Price point and functionality. Not the fullest featured product I've ever used, but it hits the high points at the right price.

Likelihood to Recommend

It works very well for end-user tech support and for connecting vendors to our environment. I like that I can easily control which VMs our vendors and partners have access to.

Quick review of LogMeIn Centeral

Overall Satisfaction with LogMeIn Central