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My take on Mailtrack (free version)
December 19, 2020

My take on Mailtrack (free version)

Ihsane Derouich | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Mailtrack

Mailtrack is used by account managers who are in contact with clients (including myself). Since we are only using the free version, Mailtrack mainly helps us track if our emails were read or not. We do not necessarily need it for our internal communication.
  • Tracks if emails were opened.
  • Tracks how many times emails were read.
  • Notifies when emails were not opened at all.
  • The free version is very limited.
  • Sometimes, it does not work on phones.
  • It should be able to define who opened the email in case it was sent to many people.
  • None for now
I haven't used any similar product.

Do you think Mailtrack delivers good value for the price?

Not sure

Are you happy with Mailtrack's feature set?

Yes

Did Mailtrack live up to sales and marketing promises?

Yes

Did implementation of Mailtrack go as expected?

Yes

Would you buy Mailtrack again?

Yes

If you work in sales or you are prospecting clients, I believe that Mailtrack is very useful, as it keeps you updated on the status of your sent emails (if they were opened or not, and how many times, etc.). However, the free version can be tricky since you always need to remove the signature of Mailtrack manually, and in case you don't, you might seem unprofessional.