Item: ManageEngine OpManager
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

I use ManageEngine OpManager mainly to monitor the server infrastructure at headquarters and remote branches. The monitoring system is integrated with the IT Helpdesk system (ManageEngine Service Desk Plus) in my environment, which allows to quickly respond to critical alerts in the IT infrastructure. The graphical user interface is very user friendly.

Pros and Cons

User-friendly GUI
Agentless monitoring
The possibility of integrating products from the ME family
Zoho support

Often problems with updating to a newer build
Problems with some devices being monitored by SNMP
Performance/sizing requirements

Most Important Features

Agentless monitoring
Integration with ME Service Desk Plus
TV dashboard

Return on Investment

Improvement of IT Infrastructure SLA
More meaningful KPI's through integration with Service Desk Plus
Central point of monitoring

Alternatives Considered

Zabbix, OP5 Monitor and Nagios Core

Before implementing ME OpManager, I used the Nagios Core monitoring system. When choosing OpManager, we also considered other options. One option was to stay with Nagios. Other monitoring systems we considered were Zabbix and OP5 Monitor. The advantage of Opmanager was based on agentless monitoring, integration with the monitoring system and a user-friendly interface.

Key Insights

Do you think ManageEngine OpManager delivers good value for the price?

Yes

Are you happy with ManageEngine OpManager's feature set?

Yes

Did ManageEngine OpManager live up to sales and marketing promises?

Yes

Did implementation of ManageEngine OpManager go as expected?

Yes

Would you buy ManageEngine OpManager again?

Yes

Other Software Used

ManageEngine Application Manager, ManageEngine ServiceDesk Plus, ManageEngine ADSelfService Plus

Likelihood to Recommend

ManageEngine OpManager is well suited in a scenario where other OpManager software is also used. The monitoring system can be integrated, for example, with ME Service Desk Plus or ME Applications Manager's. The system will work well in large organizations with a lot of virtual servers and other physical devices. I do not recommend OpManager for smaller companies, because it is too extensive (which is its advantage).

OpManager - A Good Choice For IT Infrastructure Monitoring

Overall Satisfaction with ManageEngine OpManager