Call Tapping or Call Tracking. Marchex Delivers Both.
August 29, 2017
Call Tapping or Call Tracking. Marchex Delivers Both.
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Marchex
Will use more checks to create call tracking numbers for individual businesses. We use it across start agency however our entire company does not make use of this service. It is a simple set up that provides voice recording, time of call, length of call, and caller's number.
- Ease-of-use
- Clear voice recording
- Automatic labeling of dropped calls, voicemails etc.
- Reliable service
- Navigation is not intuitive
- Outdated appearance
- Quick and easy distribution of phone numbers with city specific area codes
- Easy to set up after business hours and alternative forwarding numbers
- It has been very helpful in showing clients how their staff answers the phone and where there is opportunity for more training
marchex is a simple program to get call tracking numbers, voice recording, and data about calls. This is the only software we have used for call tracking, however, it has fulfilled our needs. It is very helpful when a client says they aren't getting calls or aren't getting leads. We can play the call recording back to them and highlight areas that they may be losing sales.
Marchex Feature Ratings
Using Marchex
15 - Account managers, product specialists, marketing managers
20 - To be familiar with the platform, knowledge of the clients being represented, and proper set up steps
- Count number of calls
- Hear voice recordings of callers and staff
- Providing call tracking numbers for our own business
- Listening to calls to help our clients understand how they can improve their phone skills
- Being able to prove how many calls we delivered from different campaigns