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MediaValet Makes it a Beautiful Day in Our Neighborhood!
Updated March 28, 2023

MediaValet Makes it a Beautiful Day in Our Neighborhood!

Jack Rowley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with MediaValet

We are a small non-profit with a relatively small staff and a comparatively large number of videos. We were founded by Fred Rogers, who produced almost 1,000 episodes of Mister Rogers' Neighborhood. We now have five programs in production. Media Valet has helped us every step of the way as we migrated from a less responsive DAM to their site. We lost virtually no metadata along the way. In addition, MediaValet converted almost 3,000 video clips to the exact audio compression, frame rate, and resolution that we requested. They have always been available to answer questions and meet with us weekly to address any needs or questions that arise. They have a good product and great customer service.
  • They are always seeking to improve their product.
  • They respond almost immediately to questions.
  • They have tailored and delivered specific training programs to address the different needs of our marketing and production departments.
  • Assets upload relatively quickly.
  • I have never experienced downtime when I access our DAM.
  • It's an intuitive experience. It's easy to discover the logic of how and why things work the way they do.
  • The staff welcomes interaction.
  • We look forward to being able to edit video clips directly on the MediaValet site.
  • A great product
  • Strong customer service
  • Video intelligence
  • Our staff is now starting to use our DAM.
  • Staff are considering monetizing some of our assets now that they see what we own.
  • We can find things again.
MediaValet has a much better search tool. The site map is visible immediately. Videos play and upload much more smoothly on MediaValet.

Do you think MediaValet delivers good value for the price?

Yes

Are you happy with MediaValet's feature set?

Yes

Did MediaValet live up to sales and marketing promises?

Yes

Did implementation of MediaValet go as expected?

Yes

Would you buy MediaValet again?

Yes

We looked at many DAMs during our selection process. We all agreed that MediaValet stood way above the others in terms of our needs for a videocentric system. They are knowledgeable and great listeners. It's a great feeling to work with people who understand your needs and know they can get you where you want to be in terms of your many assets (almost 20,000 as of today).

MediaValet Feature Ratings

DAM Features
9.8
Uploading assets
10
Downloading assets
10
Categories
10
Asset storage
10
Asset sharing
10
Asset search
10
Tagging system
10
Content editing
8
Metadata
9
Collections
10
User access
10
DAM Integrations
10
DAM API
10
Workflow automations
10
Related asset discovery
10
Reporting & Analytics
9.8
Dashboards
9
Standard reports
10
Custom reports
10
Data exportability
10
Content analytics
10

Using MediaValet

30 - Video Production
Marketing
Fund Raising
Legal
1 - I am the Digital Asset Manager for our non-profit company with a staff of under 40.
  • sharing final as-produced episodes of our various series
  • creating video clips for social media
  • sharing licensing images with product vendors
  • older videos have had unexpected connections to area foundations
  • editing videos inside Media Valet
The product is the best we've seen. Others on staff who use our partner's DAMs have commented that our Media Valet DAM is far and away the best they've seen. I can't say enough about Media Valet's customer service. It has been consistently helpful, quick to respond and very reliable.

Evaluating MediaValet and Competitors

Yes - We entered the DAM world using a service called North Plains. A year later they were sold to a company called Aclate and then sold again. With a much better idea of what we wanted (and didn't want) in a DAM, we narrowed our search to three candidates. It soon became clear that Media Valet was head and shoulders above the others - most notably in its ability to work with video assets.
We are a video-centric organization. Media Valet's ability to handle these assets and provide the best video intelligence we've seen was the most important factor in our decision to choose them.
We would have chosen Media Valet ahead of North Plains. It would have saved a lot of time and got our staff onboard a year earlier.

MediaValet Implementation

They were readily available every step of the way.
  • Implemented in-house
Change management was minimal
  • creating an effective navigational tree

MediaValet Support

Training was great and customer support has continued with the same dedication we experience when we first signed on.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Not sure there is an option for premium support. If there is we've thusfar never needed it. We get answers right away and have a standing meeting every two weeks. Support has been great across the board.
Yes - Yes. I believe the bug was my fault though.
When we signed on we told Media Valet that, for cost reasons, we would convert our more than 1,200 mov video files to high-quality mp4 files. On their own they volunteered to create a program that would convert all of these files for us. As a solo digital asset manager, that made my life considerably easier.

Using MediaValet

New staff is able to use our DAM with an hour of training.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • search
  • navigation tree
  • Lightboxes
  • none
Yes - We can access our DAM with equal efficiency from anywhere.