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A great cost-effective archiving solution.
October 21, 2019

A great cost-effective archiving solution.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Metalogix Archive Manager

I use Archive Manager for Files and Exchange edition. As a government agency we have Very long retention lengths on some of our files and emails. Rather than saving all indefinitely I am able to apply different retention policies base on where it exists and what it is. I am then able to save the retained files to less expensive storage.
  • Archive Manager is very reliable and only requires attention when updates are needed.
  • I am able to have different retention policies based on various criteria. Our Police department has different requirements and our Parks department so I am able to give them different policies. This saves a lot of storage an money as having to save all data the same length of time would be very expensive.
  • Archive Manager is very versatile. There are versions for Exchange, file storage, O365 and SharePoint.
  • Archive Manager has a very steep learning curve. In some areas it seems unnecessarily complicated. You can either spend a great deal of time reading the never ending documentation or pay for their installation services.
  • Metalogix was recently acquired by Quest. Since this transition, their support had greatly gone downhill. The last couple of times I have opened a ticket I have been asked for a service tag. Metalogix products do not have service tags and the front level techs seem to be unaware of this.
  • Archive Manager has saved me from having to buy more expensive storage. I am able to save archived files to much less expensive hardware.
  • Exchange server performance is improved since messages are replaced by shortcuts resulting in much smaller databases.
Archive Manager is hardware agnostic where some others require a hardware appliance and licensing was a much lower cost for us.
Customer support is great and I will typically work with the same representative every time. He is very knowledgeable in the product and has been with Metalogix for a long time. I am concerned how the acquisition from Quest will affect this. It seems like their pool of knowledgeable support representatives is small.

Do you think Metalogix Archive Manager delivers good value for the price?

Yes

Are you happy with Metalogix Archive Manager's feature set?

Yes

Did Metalogix Archive Manager live up to sales and marketing promises?

Yes

Did implementation of Metalogix Archive Manager go as expected?

Yes

Would you buy Metalogix Archive Manager again?

Yes

Archive Manager is very cost effective and much less expensive than Veritas Enterprise Vault. I use Archive Manager as protection from ransomware. This has saved me more than once where I can very rapidly restore encrypted files. It is also hardware agnostic and very flexible.