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Stuck with it. If you have the option to choose, probably look elsewhere.
March 31, 2017

Stuck with it. If you have the option to choose, probably look elsewhere.

Kyle Crocker | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Software Version

Microsoft Office 365 (Cloud)

Overall Satisfaction with Microsoft Office 365

Office 365 is our primary email and calendar system. We also use some of the other tools, but they aren't central to our day to day workflow. It was selected as a direct replacement for our locally hosted Exchange Server. It is used across the entire company, primarily for outside communication.
  • It maintains most of the organizational functionality of traditional email. If you are dedicated to a folder based system, it works well for that.
  • It seems to do availability status for coworkers pretty well. We don't rely on it, but it seems to be accurate.
  • It can be used online or through desktop applications. It is nice to have the variety of options.
  • Collaboration lags behind Google Suite. It isn't easy or efficient.
  • There are big functionality gaps between the web versions and the offline versions of the different apps.
  • There were a lot of auto completion issues with mail not delivering when we migrated. This continues to be an issue with recurring calendar events that were migrated.
  • I have no idea what we pay per seat, but I can't imagine Office365 is the best option.
  • Office 365 might be pretty reliable, which is nice. I don't have specific examples of the service going down.
  • There are a lot of apps and tools available within Office 365 that could be helpful if your company is willing to fully commit to Microsoft.
  • Google Suite
I don't think that Microsoft Office 365 stacks up particularly well against Google Suite, but I wasn't involved in the decision making. I suspect that the appeal is mostly driven by a "simplified" migration from legacy Microsoft systems into Office 365, but I would say that it isn't worth it. Take the time to figure out how to do things better instead of sticking with a company for legacy support.
It is probably well suited to deeply entrenched enterprise environments. I can't think of a time it would be my go to solution. I use it because it is required at my job, not because it is particularly good at anything or helpful for getting work done. There may be some specific functions that are needed in Excel, but most things are better other places.