Item: monday.com
Rating: 10
Author: Stacey Wagner

Return on Investment

Ease of project setup
Increased visibility into project status across the org

Use Cases and Deployment Scope

We initially purchased Monday.com as a project management tool to be used by the PM team to track client implementations. Shortly thereafter, we began building leadership boards to track overall client status/health. Internal project boards followed. Other teams began to request access and it is now used by our Support and Education teams and we bought additional licenses upon our renewal at the first of the year.

Pros and Cons

Templates
Integrations
Flexibility
Colorful Design!

Integrations have some inflexibility
SubItem functionality needs to mirror Item functionality

Usability

We built our own template, but that was easy to do. We use the integration to JIRA and it was easy to setup. We wish it had more options to limit some of the data pulled from JIRA, but it works!

Support Rating

Absolutely brilliant support team.

Reliability & Availability

We have had no down time.

Key Insights

Do you think monday.com delivers good value for the price?

Yes

Are you happy with monday.com's feature set?

Yes

Did monday.com live up to sales and marketing promises?

Yes

Did implementation of monday.com go as expected?

Yes

Would you buy monday.com again?

Yes

Likelihood to Recommend

We like that we can share boards with non-licensed users at no additional cost, and while they cannot edit the boards, they can leave comments at the task level. This is helpful both for internal tasks and board but also external tasks and boards.

Couldn't be happier

Overall Satisfaction with monday.com